cacdrc1957
07-15-2003, 01:27 PM
I ordered my daughter's invitations from this company because they offered the best price on the invitation she wanted. I was so disappointed when I received them.
The text was not laid out on the paper (a single, heavy, non-folding card) like I expected. We asked for left-aligned corner copy, which they did, but the entire text of the invitation was not aligned vertically. Instead, there was a big blank gap at the top of the invitation & a very tiny blank space at the bottom. It really looked goofy.
When I called them to complain about the layout, I was told since I did not ask to have them laid out vertically-centered they didn't do it that way. The manager even told me that they INTENTIONALLY lay the text off-center because "if they did center it vertically, it would look off-center to the naked eye." Gimme a break!!!
This is the second wedding I have planned, and I didn't have to make such a request for my first daughter's wedding invitations. It made me furious that she implied it was my fault! After I told them I was going to dispute the charges with my credit card company, they offered to re-print them for a fee (~ $55). I reluctantly agreed, just to get it over with. I was afraid if I didn't take them up on their offer my credit card company would have seen that as an indication of my fault, not theirs. I really feel like they should have re-printed them for free as it was their mistake, not mine.
The second batch was better than the first, but by that time I had such a bad taste in my mouth for this company I could barely look at them. In the end, I spent as much if not more than I would have elsewhere.
I still have another daughter to marry off. I can assure you I won't even consider The American Wedding Album for her invitations. These people don't understand the concept of "customer service." They truly remind me of those vendors who are just out to make as much off you as they can because they know you won't be a repeat customer.
The text was not laid out on the paper (a single, heavy, non-folding card) like I expected. We asked for left-aligned corner copy, which they did, but the entire text of the invitation was not aligned vertically. Instead, there was a big blank gap at the top of the invitation & a very tiny blank space at the bottom. It really looked goofy.
When I called them to complain about the layout, I was told since I did not ask to have them laid out vertically-centered they didn't do it that way. The manager even told me that they INTENTIONALLY lay the text off-center because "if they did center it vertically, it would look off-center to the naked eye." Gimme a break!!!
This is the second wedding I have planned, and I didn't have to make such a request for my first daughter's wedding invitations. It made me furious that she implied it was my fault! After I told them I was going to dispute the charges with my credit card company, they offered to re-print them for a fee (~ $55). I reluctantly agreed, just to get it over with. I was afraid if I didn't take them up on their offer my credit card company would have seen that as an indication of my fault, not theirs. I really feel like they should have re-printed them for free as it was their mistake, not mine.
The second batch was better than the first, but by that time I had such a bad taste in my mouth for this company I could barely look at them. In the end, I spent as much if not more than I would have elsewhere.
I still have another daughter to marry off. I can assure you I won't even consider The American Wedding Album for her invitations. These people don't understand the concept of "customer service." They truly remind me of those vendors who are just out to make as much off you as they can because they know you won't be a repeat customer.