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Compass S310 Carriage Stroller
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Submit a Review
| 131 Hits
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Average Rating based on
2
Reviews
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Overall Grade
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(6.50)
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Compared to averages for similar items
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Overall Grade
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(6.50)
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Last Update:
November
7, 2008
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Displaying Reviews:
1 - 2
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(Review ID: 1343)
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1 of
1 people found the following review helpful:
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Love it!, April 28, 2007
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Reviewer: Anonymous
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Anonymous
saw things this way
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Overall Grade
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(9) |
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Pros:
Reversible handle, good for tall parents
Cons:
Older models do not have 4 individual wheels
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I have had this stroller for over a year and use it almost daily. It is my walking stroller, we use a smaller one for car trips. I have contacted their customer services line and have had a running dialogue with their e-mail people and they have answered all my questions. The main problem I have with mine is that it's an older model and it has a bar brake along the back so when the handle is reversed and the front wheels are locked it tends to jump a bit, but we have worked around it.
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(Review ID: 326)
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2 of
15 people found the following review helpful:
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Many nice features, but customer service is poor, August 8, 2005
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Reviewer: Anonymous
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Anonymous
saw things this way
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Overall Grade
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(4) |
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Pros:
stability, wheels/shocks, reversible handle
Cons:
CUSTOMER SERVICE!
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I have contacted this company several times by phone and by e-mail and it is some of the worst customer service I have ever had! Their site sent me a confirmation e-mail that they received my inquiry stated to wait 72 hours for a reply when I submitted inquiries on-line. I waited... and AM STILL WAITING for inquiry replies I submitted over 1 month ago! Again, I know they received them because they confirmed my inquiry via e-mail. I also had several calls to them by phone since I could not get them by e-mail (no, I did not tell them by phoneabout my e-mail inquiries since I wondered if they would reply at all) and during all of my phone inquiries I was promised a call back and NEVER received one for my 3 phone calls either! My understanding is they use a third party customer service, but regardless, they should be able to help me. I found myself informing them about the products and colors it came in, etc.. I promise that I am a very normal consumer who RARELY would take the time to write a review except that I was so upset at how bad their service was I wish I could have taken the product back. The only reason I did not was because it was a gift to me that someone had driven VERY far to find.
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