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Pali
Description:
Review and rate Pali cribs and furniture. Be sure to note which model/style number you are reviewing!
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Submit a Review
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Average Rating based on
20
Reviews
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Overall Grade
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(6.25)
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Compared to averages for similar items
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Overall Grade
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(6.77)
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Last Update:
January
6, 2010
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Displaying Reviews:
11 - 15
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Pages 1 2 3 4
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(Review ID: 507)
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7 of
8 people found the following review helpful:
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The PALI Crib and 6000 series furniture is the best quality, October 3, 2005
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Reviewer: Anonymous
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Anonymous
saw things this way
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Overall Grade
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(10) |
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Pros:
Crib quality & furniture finish & construction is 1st rate
Cons:
PALI is a little more expensive,but well worth it longterm
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We searched all over for our nursery furniture and finally decided that the quality of what the big stores were offering was not what we wanted for our baby. We were
considering a few different manufactures,but decided on PALI because of their reputation and georgous styles.
We bought a Caterina convertible crib in distressed white with the 6000 series combo and 5 drawer chest in distressed white. We paid $749 for the crib and around $1800 combined for the 2 dressers with the idea that the long term use of this quality of furniture is worth it.
with quality like PALI , we beleive our daughter will be able to use the furniture through her teens and hopefully into college. The product was not in stock and took about 6 weeks to arrive to the store. It arrived in perfect condition
and was delivered within one week by the store. We are so happy with our choice of PALI. I was concerned when I read a negative review about customer service, so I called PALI's toll free number and spoke to Coletta, she is not the only customer service rep at PALI, there are 2 additional reps Vanessa & Carla, Coletta just seems to have the most experience dealing with the consumer. She explained to me, that in the past many service issues had to be handled through PALI's factory in Italy which created long delays.Today all parts, hardware and all products are now in stock in PALI's North American Distribution Center in Montreal, Canada and can be delivered to the consumer or retailer within just a few weeks. We would highly recommed PALI to our friends and to anyone who would ask. We will diffently be buying PALI for our second child as well. The convertible crib is a great way to go.
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Great looking furniture, some quality issues, HORRIBLE customer service, September 10, 2009
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Reviewer: Anonymous
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Anonymous
saw things this way
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Overall Grade
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(4) |
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Pros:
Nice, sturdy, modern, well-designed furniture
Cons:
Customer service is not only bad, its non-existent.
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We purchased pali furniture (Novara crib and double dresser) because we were impressed with its design, build quality, and the non-toxic finishes they put on all their pieces. The furniture arrived well packed and was in reasonably good condition -- one of the drawer bottoms has a small crack and the track for the sliding door was somehow bent during transit -- overall, everything still looked and worked fine. Super easy to assemble as well. We figured that we would just contact Pali to get a replacement for the drawer bottom. Additionally, we also noticed that the clear finish on the dresser top was not sealed correctly. When we placed anything rubber/plastic (like a plastic covered changing pad) on the dresser, it seemed to interact with the finish. The surface of the dresser would get sticky and lose its luster....we tried a few different items to make sure it was definitely the dresser -- it was.I contacted Pali by email -- which is the only option they give you -- and explained the situation. No response. I waited 2 weeks and sent another email. No response still a week later. I sent another email...still waiting. Their website promises a response within 48 hours. It has been almost a month and I have yet to hear from them. Bottom line. Pali makes great looking furniture. The crib gets an A+. The grade is still out on their dresser. Just hope that you never need their customer service.
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Cirb is wonderful, but customer service is the WORST!, July 11, 2009
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Reviewer: cassiemoun from Simi Valley, CA
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cassiemoun
saw things this way
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Overall Grade
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(2) |
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Pros:
Nice design, solid and high quality
Cons:
The customer service
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Make sure you don't lose the screws and wing nuts to position the mattress as they won't send you any individual hardware pieces. You must purchase the entire hardware set for $70 instead. What terrible customer service! 
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(Review ID: 1691)
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3 of
4 people found the following review helpful:
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The quality is average, but the customer service is the worst we've experienced ever!, July 16, 2008
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Reviewer: babygallery from NJ
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babygallery
saw things this way
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Overall Grade
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(2) |
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Pros:
average quality
Cons:
The customer service from the home office in Canada.
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We are a retailer in the north east who pride ourselves on honesty and timely delivery with our customers. Understandably, there are sometimes shipping delays with every manufacturer that we have to accept. However, when a company is so used to shipping delays that they have to invent excuses and misrepresent the truth, we cannot accept that for our customers. Pali's North American office in Canada is guilty of this. We have three very recent examples where we we waiting for cribs for three different customers. One customer has been waiting for a crib since March 17th 2008. It is July 2008 and we are still waiting for this crib. Some of the numerous excuses used varied from custom delays to the cribs were mistakenly shippped back to Canada (where they were originally shipped from!) As a retailer, we get just as frustrated as our customers do when shipments are delayed. Add to the fact that very few Pali cribs are actually manufactured in Italy. Most collections will now be manufactured in the far east. For the customer looking for high quality nursery furniture 100% manufactured in Europe, we recommend Romina Furniture. They will cost a little more, but they are 100% beechwood, and are made to high european standards.For those wanting something a little less costly, we recommend Natart, Bonavita, or Ragazzi. Again, vendors like these who manufacture in the far east may be experiencing some delays, but atleast the integrity of these companies are currently respectable.
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(Review ID: 316)
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8 of
11 people found the following review helpful:
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Great product, but horrible customer service, August 3, 2005
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Reviewer: DebbieJ from Chicagoland
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DebbieJ
saw things this way
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Overall Grade
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(2) |
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Pros:
Many color choices, many styles available
Cons:
Customer service is non-existant should something go wrong
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We ordered a Pali Sabrina crib in Hazelnut in July 2003. It arrived in a timely fashion and my husband set it up in our baby's nursery. The assembly instructions are a bit difficult to understand, but my not-so-handy husband was still able to put it together in a few hours. For many months, our crib performed beautifully. Then in August 2003, I noticed that one of the slats in the headboard had bowed considerably, leaving a gap that was larger than I was comfortable with. I immediately tried to contact Pali's customer service. First, their customer service number is hard to find. I searched online and looked at the instructions and found nothing. I finally called the store where we bought it and they gave me the "parts" phone number. This is also the number for customer service.I called and left a message and my call was never returned. I kept trying from time to time with the same result--NOTHING. Finally, one week I decided to call EVERY DAY and leave a message. I got a call back by the third day. I guess they were sick of getting my messages.I described my problem and Coletta, the lone CS rep, instructed me to email pictures to her. I did it that afternoon. She promised to call me back. Given our conversation about the problem, I was under the assumption that she was going to send me a new headboard. Months went by and there was no phone call and no headboard. After many tries, I finally got through to her again and of course she didn't remember me. She told me to email the pictures again. When I inquired about getting a new headboard, she told me she would have never said such a thing, that the design had changed, blah blah blah. I kept on her and kept calling to see if we could reach some sort of resolution. In May of 2005, she told me she would keep looking for a headboard for me, but she was going on vacation and that she would call me when she returned. That was three months ago. I've given up; it's been one year after this whole fiasco began and I'm obviously not getting anywhere.While I understand that substandard wood on my crib is not exactly Pali's fault, Coletta has done nothing to ensure that it be fixed and that I remain a happy customer. On the whole, Pali cribs are lovely and well made. But if something should go wrong, you basically have no recourse. I will never recommend a Pali crib to anyone for this very reason.
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