Forever Mine woes continue


We continue to get emails from unhappy customers of Forever Mine furniture (mentioned in Chapter 2). Typical is this:

Hi! I have enjoyed your book Baby Bargains but I wanted to inform you about a problem that I had with one of the vendors in your book.

I live in Tampa and it is the only place in the US that has a showroom for Forever Mine Furniture. I had a lot of trouble finding help at some of the larger chains when we were searching for nursery furniture. So, we went to Forever Mine and found personal help that was so refreshing. We ordered a crib, dresser/changing table, nightstand and toybox on January 15th. We were told it would ship in 4-6 weeks. I called during week 6 to find out the status and was told that it was delayed until the middle of March. I was disappointed that no one called me - I had to find out on my own.

We continue to get emails from unhappy customers of Forever Mine furniture (mentioned in Chapter 2). Typical is this:

Hi! I have enjoyed your book Baby Bargains but I wanted to inform you about a problem that I had with one of the vendors in your book.

I live in Tampa and it is the only place in the US that has a showroom for Forever Mine Furniture. I had a lot of trouble finding help at some of the larger chains when we were searching for nursery furniture. So, we went to Forever Mine and found personal help that was so refreshing. We ordered a crib, dresser/changing table, nightstand and toybox on January 15th. We were told it would ship in 4-6 weeks. I called during week 6 to find out the status and was told that it was delayed until the middle of March. I was disappointed that no one called me - I had to find out on my own.

With further investigation I was told it would ship the week of March 13th. I called a few days before that date to make sure we were on track and was told we were. Then 2 days later I received an email that said it was delayed until the beginning or middle of April. The reason was that there were equipment problems. Meanwhile - I was put on bedrest and actually had my baby - no furniture to come home to.
Then we received another email the first week of April that said that we were delayed again until the beginning of May.

Needless to say we were extremely frustrated!!! I called the supervisor in Canada and found her to be of no help whatsoever. She was not helpful or sympathetic. She offered no apologies or compensation - her standard answer was - "As our email stated, we are having difficulties with equipment and your items will ship as indicated in the email."

After discussing with our family we decided to cancel the order. When I called to cancel the company person did not once ask why we were canceling, if there was anything they could do to keep our business, why we were unsatisfied, or apologize for any problems etc.

I felt that their customer service was AWFUL! We were extremely disappointed in their company. Now we are back to square one trying to find something that will get here before the baby is a toddler!

I thought you would want to know before you update the next version of your book.

Thanks.
Sincerely,
K.B.
Tampa, FL

Posted: Tue - April 19, 2005 at 01:38 PM          

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