Target deletes registry for adopted child



A reader complains about Target's policy of deleting registries 90 days after the "event date":

Dear Baby Bargains:

When I built my registry on Target.com in the fall of 2005, I indicated my Event Date as July 1, 2006. We were expecting to travel to China in April or May of 2006 to pick up our daughter, but there were many, many delays. We still do not have our daughter, but on November 2, 2006 we were finally matched with her. Once we received the photos and medical info, (which finally gave us her age, height, and weight), we had to get into gear to prepare for her. That’s when I noticed that Target had deleted my registry. I sent an email to their customer service and got a reply the next day apologizing but telling me that registries are deleted 90 days after the Event Date, so my registry would have been deleted October 1, 2006.

I emailed them back explaining why I was looking for my registry four months after the Event Date and begging them to give me anything they might have on the items that were still on my registry. I had made many careful selections, based on your book, and it had taken hours to do. I never dreamed that they would delete a registry (my wedding registry is still available), so I never printed anything out for myself (my mistake, I know).

Needless to say, Target never answered my second email. I can understand that they clean their site out on a regular basis, but they gave me no warning that they were about to delete my registry and I didn’t see anything on the site when I signed up to warn me about the significance of the Event Date. What’s funny is that they still send me all their spam advertisement emails. They don’t seem to delete any information when it comes to spam.

Jane D.

Posted: Fri - November 17, 2006 at 10:09 AM          

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