Target registry continues to frustrate
A reader from St. Louis chimes in about Target's
stumbles with her registry:
"Hello! I
have thoroughly read your Baby Bargains book and have found the advice
invaluable.
I know many people have problems with baby
registries, and I thought I'd throw my story in too. I decided to register at
Target since that is where most of my family shops and figured it would be an
easy thing to do. Boy was I wrong. The first time I registered, they "lost" my
list and then found it only to connect it to the wrong name! I ended up spending
over an hour on hold with their help desk while they corrected the problem. Much
to my dismay, I realized that I needed to add a few things to the list about a
week later, so I went back in and repeated the process. Once again, I've had to
calll the help desk because my new items are not showing up on the list. And
again, my list is "lost" and this time they said it could be up to 48 hours
before it can be fixed! And each person I talked to seemed to blame me for the
initial problem. In the meantime, I've had to email all my relatives explaining
the problem and asking them to hold off checking the registry for a few days. As
this is Christmastime, I've been hoping to get some baby things off my registry
as gifts, but I have a feeling many of my family members will just buy what they
want now that this is taking so long. And with the worst return policy
imaginable (must have receipt and can only return items in the first 90 days)
I'm definately thinking twice about supporting Target in the
future!
Thanks for creating such a great product for
first-time moms like me. I appreciate all your
advice!
Sincerely,
Joy F.
St.
Louis, MO
Posted: Wed - December
7, 2005 at 10:20 AM